Modern Customer Service Rests on a Solid Foundation of Knowledge Management

Internal Knowledge Base - Everything in One Place

Many people think that having more choices and products will always lead to more sales! But this is not always the case! Sometimes, having a variety of services and services may make it harder for customers to make decisions and thus reduce sales!

 If you have a wide variety of products, design your site structure, product pages, catalogs in such a way as to give visitors as few options as possible. This reduces the likelihood that the visitor will be overwhelmed by dozens of different products. Instead, if you have a variety of services, create more categories so that the customer is exactly what they need.

More payment methods, easier shopping

Both more purchases and more diverse payment methods make the customer's job easier and possibly increase your sales. Even if you pay attention to your behavior, especially these days, you prefer to buy a lot of goods online, for example, and pay for them at home with a bank card.

Many customers, especially those who are not of the new generation, may prefer to shop through social media pages rather than shopping online. Provide your customers with different ways of shopping as much as possible, and of course, consider the right force to manage it in a timely and appropriate manner.


Understanding the psychology of pricing is an attractive and effective way

If you go to a restaurant, you are much more likely to choose moderate-priced food from the menu than other cheap or expensive options. This always happens in different situations. In the store, most products have three different sizes, most of which we choose medium size with a reasonable price. A trick that allows us to choose between three options but actually encourages us to make a specific choice. Recognizing and studying the various pricing tricks that are closely related to psychology can ultimately lead to better pricing and more sales.

Providing a trial period is a way to gain trust

One of the best ways to gain the trust of new customers is to let them try out your services or products for free for a short time. Providing a trial period in online services is one of the most common and successful methods of attracting new customers.

In offline services, creating such an experience can often be effective. If you do not offer specific services and you have a store, such as a supermarket, you should try other ways to gain the trust of your customers. For example, in their first purchase, consider a significant discount to encourage them to come to you this time instead of competitors. This is especially important when starting a business to attract customers.

Create an incentive program, build a path for loyal customers

Many big brands, in order to have a more intimate and continuous relationship with their customers, start their own customer club and create an incentive program. For example, with each purchase, part of the amount goes back to the customer's membership card, and by collecting these amounts, they will be able to buy a product later. Many people think that such programs are only for big brands!

But the fact is that even if you have a small business, you can use such methods to increase your sales. In fact, you should make a distinction between your regular customers and those who buy from you once and do not come to you after that, and take this issue seriously.

Collaborate with other businesses, expand the circle of communication

Another way to increase sales that is effective both online and offline is to connect with businesses that share your interests. By connecting with other businesses, in addition to building more effective and profitable partnerships, you may also be connecting with new unique customers.

For example, a contractor company that works in the field of home repair can cooperate with companies that produce pipes and materials. This partnership can both lead to more sales through customer referrals from both parties and provide better price conditions for the buyer.

Retaining current customers is the most important mission of businesses

The first priority of most businesses to increase sales should be to retain existing regular customers. Because they have already shown their willingness to pay for your goods or services and have actually trusted you. To better understand the importance of this issue, we need to consider the following, which are also mentioned on the locale site :

  •  About 65% of your sales come from your current customers.
  • The probability of reselling to existing customers is about 60%, while the probability of convincing new customers is about 5 to 20%.
  • According to the 80/20 principle, 80% of your sales are to 20% of your customers.
  • Fixed customers usually pay 30% more than new customers each time they make a purchase.

Set up a sales incentive program, inject motivation into the workforce

Give your sales force reasons to fight for more sales! Many successful businesses have special incentive programs for their sales force. Programs such as travel, free merchandise, or the like make the sales force more demanding. The sales incentive program should be sweet, simple and accessible.

Analyze competitors, find unique sales channels

Examining the performance of competitors always opens new opportunities and doors for your business. Identifying competitors' strengths and weaknesses will have a direct impact on your business plans. You should try to use their weaknesses to sell more and learn from their strengths.

Know the best ways to increase your online sales

In the near future, businesses will be divided into two groups: those that operate on the Internet and sell and provide their services online, and businesses that no longer exist! The Internet has taken over a large part of our world and there is no escaping it. But how do we get more internet sales? Here are the best ways to increase online sales:

Have a good website

Working on social media and other platforms to generate content and attract customers to the Internet is good, but not enough! Having a website is like owning a home that bears your name and working on social media and other platforms is like living in a rented home. Currently, Instagram and Twitter are continuing to add new features and activity with power, but who knows tomorrow?

What happens if these social networks are not tomorrow? Be sure to invest in building a good website, which is the permanent base of your business.

Optimize your website for mobile users

Every day, the number of users who make their online purchases with mobile phones and visit different sites is increasing. Do not forget that in the process of website design, consider a suitable user interface for mobile users so that they do not have a problem using your website.

The Walmart department store has seen a 20% increase in online sales after optimizing its website for mobile users! Therefore, be sure to take this issue seriously in designing your site.

Website is a section that can be effective in improving your online sales. To learn more about online sales and their ways, read the post "6 Powerful Strategies and Strategies to Increase Online Sales" .

Invest In Social Media

Investing in social media does not mean creating a page on Twitter, Instagram and LinkedIn and doing something like thousands of other pages!

Imagine being able to bring a delicious meal in a dirty container without the slightest decoration. Now imagine the same delicious food with an attractive and colorful and beautiful decoration. Social media content is just like that! As much as possible, photograph your products with professional photography. Get help from a graphic designer to design your content. In short, either believe that investing in this space will bring a good return or do not have strange expectations without proper investment.

The social media space is very different these days, and you have to be a professional to succeed in this space. Rest assured that if you invest in this space with the right strategy and planning, you will get back many times the initial costs for operating in this space.

Take Email Marketing Seriously

Targeted Email marketing may be a bit older among online marketing methods, but the capabilities of this marketing channel should not be questioned yet! According to digital agency network, email marketing is forty times more effective than social media marketing! The study, cited by the site, also found that the process of buying a customer via email is three times faster than on social media.

In addition, 92% of Internet users have at least one email account, according to Fourth Source. However, many Internet users do not have accounts on various social networks. Contrary to many marketers' beliefs, email marketing is still one of the most powerful ways to increase online sales.

Demonstrate the trust of your customers

It may be a little harder to gain the trust of users in the Internet world, but there are many solutions to this challenge. Nothing builds trust for new customers as much as seeing the satisfaction of previous customers. This technique is literally magical!

Let's look at an example to understand this more deeply. Suppose I do not like the films of Tarantino, one of the most famous directors in Hollywood. I thought his films were full of violence and had little definition. But after the release of one of his films, I saw a lot of posts published by my friends and others talking about his new film. I decided to watch this film and I completely changed my mind about this director. The same scenario happens in the world of sales. Demonstrating customer satisfaction on a business's social media and website will make new customers less likely to trust you, and this will always increase your sales.

Don't Forget Remarketing

Don't forget to target customers who have already visited your site or interacted with you on social media. These people have approached shopping one or more times in the past, and it is much easier to convince them than new people.

For example, at a certain time of the year or for a particular product, you can have special conditions that you know will encourage these people to buy from you. You can also attract people back to your business by using various methods of advertising on the web or launching marketing campaigns on social networks.

Take Video Production Seriously

In the world of the Internet, users are becoming more and more interested in video content, and the power of this type of content should not be underestimated. Both on social media and on the web, using quality videos will increase your sales. Some people think that video production should not be a business priority because of the length of the video production process or the high cost of producing this type of content, but just look at the following on the marketing optimizer site   :

  • 46% of people say that when they watch a video of a product, they are more inclined to buy it.
  • Web users spend an average of 88% more time on a website that has video.
  • Video marketing and email increase users' click-through rate by 90%.
  • Having a video on the landing pages of a website increases the probability that Google will rank your website in the first place by 53%.

Conclusion

There are thousands of creative ways to increase sales, both online and offline. What is the best way to sell more for your business is directly related to the business situation and your customers?

As mentioned in this article, there is no magic way to increase sales suddenly. Whatever it is, the first step is to identify the tools and set the right goals for the business. By setting the right goal, everyone in the group knows where they are going and where they are going. After this stage, recognizing the needs, behavior and concerns of the customer that makes you provide quality services and products to him. A product or service that literally creates "value" and can make a difference in people's hearts.

What Are The Ways To Increase Online Store Sales?

The most important thing to have good sales in online stores is to have a website that is easy for users to use and guides the right content in the right place. In addition, as mentioned in the article, website optimization for mobile users is very important. For more information, you can read the different sections of the article more carefully.

What Are The Ways To Increase Sales In Telegram?

Telegram is a platform that has an atmosphere similar to social networks due to the facilities it has created. To increase sales in this space, effective advertising and providing quality content, working with influential sales channels and directing users to the business website in appropriate ways can lead to increased sales in Telegram.

What Are The Practical Solutions To Increase Sales?

Here are some ways to increase sales that are right for your business. To identify the best ways to increase sales in your business, you need to fully identify your tools and the needs and concerns of your customers. You can also read this article in full to get acquainted with different practical solutions!

Is It Necessary To Have A Website To Increase Online Sales?

Having a website is like owning a home that bears your name and working on social media and other platforms is like living in a rented home. Currently, TargetedWebTraffic.com, Instagram and Twitter are continuing to add new features and activity with power, but who knows tomorrow? To reduce the risk of losing your capital, you need to have the right investment to design a standard and efficient website.